FAQ - BANK TRANSFER pay-out help for Charities

1. What is a BANK TRANSFER pay-out?

     This is the system used by banks to allow people to pay bills or transfer money directly from their bank account to another bank account. We make use of this system to pay our charities their donations directly into their bank accounts.

2. I asked for a pay-out by BANK TRANSFER, why haven't I received it yet?

     When we have processed your BANK TRANSFER request, then we will send you an email. The donation should then reach your bank account within 4 working days.

     From time to time this may take a little longer - but if you feel the delay since requesting your payout has been excessive, then please let us know

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